KUALA LUMPUR – May 30, 2019: Tenaga National Berhad (TNB) has advised consumers to lodge their complaints, particularly on electricity bills, at the nearest Kedai Tenaga customer service center.
TNB’s official Facebook page has recently garnered thousands of angry comments from Malaysians, mainly because of claims that their latest electricity bills had skyrocketed.
In response, TNB said it acknowledged the problem and promised that each complaint will be attended to accordingly, as long as they are submitted in person.
“There will be no common solution since every case is unique and needs to be investigated independently.
“That’s why, we urge those who were affected to table their problem at the nearest Kedai Tenaga. User data can only be accessed at Kedai Tenaga,” TNB said in a press statement today.
TNB also invited consumers in Melaka who have such problem to attend its Customers’ Day at its office in Jalan Banda Kaba, which will be held until Friday (8.30am to 4pm daily).
Meanwhile, a TNB spokesperson told The Mole that a large number of the complaints are from Melaka, and that the problem started about the same time when the company’s smart meter pilot project was launched.
Melaka is the pioneer state to introduce the smart meter and to date, over 300,000 households have been fitted with it.
The objective of having a smart meter is to enable consumers and TNB to monitor electricity usage and patterns in an effort to help reduce electricity usage.
The spokesperson said those who believed that they have been billed wrongly, should not worry about it as they can clarify the matter at the nearest Kedai Tenaga.
“Individuals who have submitted their complaint, will not have to pay the amount due as long as the investigation into each of their case remains ongoing,” he said.