KUALA LUMPUR — July 18, 2018: IKEA Malaysia is extending its return policy from the current 100 days to 365 days, in a shift that aims at giving customers greater flexibility.
The new 365-day return policy will allow customers more room to make the right decision for their homes and the flexibility ensures a more enjoyable and less stressful shopping experience.
“In today’s digital age with well-informed customers, we have to proactively reassess our current policies in order to deliver a positive experience.
“At the end of the day, we want to provide our customers the best end-to-end journey at IKEA and our new return policy is a step in that direction,” IKEA Southeast Asia Deputy Managing Director Mike King said in a statement.
IKEA Malaysia is the first home furnishing retailer to introduce a 365-day return policy in the country.
The original receipt is required and refunds will be processed in the same mode of payment. Exclusions do apply to items like used bedding, plants, goods ordered to specifications and products bought from the As-is section, among others.
For more information on the exchange and return policy, please refer to IKEA.my/returnpolicy. — Bernama