KUALA LUMPUR – July 27, 2017: The Sungai Buloh – Kajang Mass Rapid Transit (MRT) line has been heaped praises by commuters since the entire line started a week ago and some are suggesting how to make it even better.
For one, more signboards and benches.
Nurellyanis Mohd. Basori has not seen enough route maps at the stations.
“They should put more signs and route maps. Sure, there’s a big route map at every station but there’s only one for each.
“I didn’t have time to properly read it because people were already queuing behind me to also read it,” she said, adding that the maps should also be placed near the automated ticket counters.
Her sister Nurezzatie is more worried about senior citizens who may not be able to cope with the escalators at the stations which she deems to be unconventionally fast.
“When I first stepped onto the escalator, I noticed that it moved faster than others.
“So I am a bit worried about the senior citizens. Some looked rather scared to use the escalators. I think it will be a problem for most of them,” she said.
Aside from their suggestions, the sisters said they were happy with the MRT.
Another commuter, Hussin Yusoh, noticed that security at some stations was rather lax.
“I have not seen any security personnel in uniforms inside the station so far,” said the 66-year-old retired soldier.
Another senior citizen, Vincent Yeo, however was all praise.
“It’s comfortable and speedy. I live in Taman Midah and it only took me 15 minutes to reach Bukit Bintang.
“I go to Kajang to eat satay every Saturday. I used to go there by bus and it normally took an hour and half but with the MRT, it’s only 25 minutes.
“Its amazing, better than the one in London,” insisted Yeo.
MRT Corporation director of strategic communications and stakeholder relations Datuk Najmuddin Abdullah said commuters can lodge complaints or send their suggestions through the company’s virtual feedback form at its website.