KUALA LUMPUR — June 13, 2017: The Land Public Transport Commission (SPAD) has made it compulsory for e-hailing service providers to submit their drivers’ records effective this Friday.
The requirement is to enable SPAD to screen the background of the drivers more stringently with the cooperation of other enforcement agencies such as the police and Road Transport Department.
Aside from the records, SPAD has also imposed, for the security of passengers, certain measures in e-hailing prior to the second reading on the amendment to the Land Public Transport Act in parliament next month.
SPAD held a meeting with representatives of Grab Malaysia and discussed security measures for passengers following the arrest of a GrabCar driver suspected of raping a female passenger in his car in Seri Kembangan recently.
A statement today said that the commission had also directed e-hailing service providers to expedite the implementation of the panic button or S.O.S in their application. The panic button will be a security feature for passengers, where they can communicate information to the police in the event of an emergency.
As a proactive risk mitigation policy, SPAD has emphasised to e-hailing operators to use a more comprehensive identification process on the profile of the driver which enables them to identify and reject high risk drivers.
Aside from that, e-hailing operators must also submit every month data on drivers who have committed traffic offences or have problems of misconduct to enable SPAD to prevent them from further seeking other e-hailing work.
SPAD said e-hailing service providers are also required to submit monthly data rating on their drivers to allow it to proactively resolve issues with regard to the service. – Bernama