KUALA LUMPUR – April 5, 2018: She may be what is usually called a small fry but Customs officer Nor Zazilah Rubayee did not hesitate to correct a group that was clearly misinformed about the Goods and Services Tax (GST).
The officer based in Terengganu created a sensation when she went head-to-head against the administrators of the PKR Kemaman Facebook page and dished-out a clear-cut explanation to debunk the misconception about the GST.
The post at the page on April 1 claimed that GST oppresses the poor, children, pensioners and people with disabilities.
Zazilah, who has been with the department for about 20 years, advised the administrators to stop spreading false information.
“My advice to you is to stop spreading false information about GST but if you think you don’t need to know and understand, this means you know nothing about GST other than giving false assumptions,” she wrote in the comment section.
Zazilah explained that GST does not change the prices of goods but prices increase when other charges are included, like the service charge.
She also invited the administrators along with their lawyers to a meeting at the department where they could be given a full explanation on the GST.
Nonetheless, the administrators rebuffed her explanation.
“We from PKR are representing the people of Malaysia, especially those who live in the rural areas. We are not interested in data on paper. What we want is for the government to take care of our own welfare. GST is nice on paper but it oppresses the people. That is why we pledged to remove GST and reduce the burden of the people,” they wrote.
When contacted by today, Zazilah said she had no other intention other than giving a proper explanation.
“I actually just stumbled upon the post and decided to comment on it as I was unhappy that the administrators were spreading false information.
“I did invite them to come to our office to have a casual talk. They however failed to appear,” she said.
The GST was implemented on April 1, 2015, and last year collected RM41.5 billion in revenue for the government which made up for the big shortfall in revenue from falling global crude oil prices.