KUALA LUMPUR – Dec 16, 2016: Domestic Trades, Cooperatives and Consumerism Ministry (KPDNKK) has resolved almost all problems related to cooking oil hoarding a month after the implementation of the new cooking oil subsidy scheme (COSS).
KPDNKK principal assistant director (operations) Abdul Halim Pakri told The Mole today that this is apparent as the number of complaints received by the ministry over the matter has been reduced by almost 99 per cent within that period.
“Immediately after we took over the subsidy scheme on Sept 21, we had established Strategic Operations and Information Centre to monitor cooking oil problems and complaints from the consumers.
“As of yesterday, since Sept 21, we had received a total of 653 complaints on problems of insufficient supply, price hike and other miscellaneous issues. All of the complaints have been addressed promptly, whereby we have ensured that the consumers get sufficient supply of the subsidised items.
“Additionally, we had only received fewer than three non-serious complaints this month,” he said.
The new subsidy scheme, implemented on Nov 1 was intended to effectively channel the subsidy for the benefit of the low income group.
The price of a packet of 1kg of cooking oil continue to be sold for RM2.50 each, while the subsidy for bottled cooking oil is lifted.
The ministry has also recently introduced the one litre subsidised bottled cooking oil to provide more choices for consumers.
“The subsidised bottled items are of the same good quality,” Abdul Halim added.
Meanwhile, Federation of Malaysian Consumer Association (Fomca) deputy president Mohd Yusof Abdul Rahman also told The Mole that the association have yet to receive serious complaints on the cooking oil issue this month, which proves that the problems among consumers have subsided.
“So far this month, we only received few complaints on insufficient supply, particularly from consumers in rural places in Sabah and Sarawak.
“But, it is understandable, because it’s hard for the suppliers to reach these places. All in all, complaints are fewer compared to earlier of last month.”
Mohd Yusof also believed that the problems had appeared worse than they should be during the earliest week of the subsidy implementation due to cooking oil hoarding among traders, which had led to panic buying among the consumers.