KUALA LUMPUR – January 10, 2019: After four days since it courted controversy, AXA Insurance, has finally broken its silence over the predicament of a stroke-stricken policyholder who is warded at a London hospital.
In a statement published at Facebook yesterday, AXA stated that it had contacted Sahrom Ahmad’s family and offered assistance. The company however did not elaborate.
Here is the full statement:
“We acknowledge the media and public attention on the medical claim of our travel insurance policyholder En. Sahrom bin Ahmad.
We have been in contact with the family of En. Sahrom and we truly sympathise with the family during this difficult time.
As this is a medical claim case, we are unable to comment on the details of the case to respect the privacy of the policyholder. We have offered assistance to the family of En. Sahrom to facilitate his safe return.
We assure all our policyholders that we evaluate each and every claim with utmost fairness and empathy. Let’s continue to keep En. Sahrom and family in our prayers.”
Sahrom’s predicament was reported on Sunday by a local daily along with the launch of a donation drive to assist him at the GoFundMe website.
The 58-year-old former employee of Tenaga Nasional Berhad, who flew to London for his daughter’s graduation, suffered a stroke a day after his arrival on December 12.
Sahrom, who bought a one-week travel insurance with coverage for RM300,000, was unable to be repatriated as soon as possible because his family could not afford to foot the medical and repatriation costs of £70,000 (RM 367,581).
The family needed to pay with their own money as AXA told them Sahrom’s policy was of a pay-first-claim-later type.
The Mole yesterday combed through the AXA policy which Sahrom had purchased and found out that the policy does not explicitly mention it was a pay-first-claim-later coverage.
At press time, the donation drive via GoFundMe has received £40,790
Additional reporting by: Shaira Idris