KUALA LUMPUR, May 28 2019 : AirAsia Bhd will continue to speak up on matters that affect its passengers even if some quarters deem it as making “noises”.
“We will never be satisfied because we continuously strive to provide low fares to passengers,” said the airlines’ chief executive officer Riad Asmat when contacted by The Mole today.
Nungsari made specific references to the low-cost carrier in the article.
“AirAsia will never be satisfied, I don’t know why, we recognise them,” Nungsari was quoted as saying.
Nungsari also said that Mavcom views “noises” by certain quarters on the industry’s practices and regulations set by the commission as healthy and equally important for future challenges.
He said AirAsia Group received the highest number of Air Traffic Rights (ATR) or over 95 per cent of their requests.
“We actually commend them for their operational efficiency and their system for addressing consumer complaints,” added Nungsari.
AirAsia Bhd and AirAsia X Bhd have on May 15 filed a judicial review challenging Mavcom
for declining to decide their disputes with Malaysia Airport (Sepang) Sdn Bhd (MASSB) pertaining to the passenger service charge (PSC) and poor level of service at KLIA2.
Riad said AirAsia works tirelessly to enhance its domestic and international connectivity and therefore it cannot be complacent and not voice out issues that needs to be addressed to ensure smooth flow of airline operations as a whole.
He noted that Nungsari himself had pointed out that the ‘noises’ made by certain quarters on the industry’s practices and regulations set by Mavcom is healthy and equally important for future challenges.
“We are just raising the bar for Mavcom, perhaps?,” said Riad.
Riad said, AirAsia has always and will continue to emphasise boosting tourist arrival as well as receipts in Malaysia.
“Working towards that aim, we are constantly working on expanding our network,” he said.