KUALA LUMPUR — Dec. 24, 2019: AirAsia is looking forward to add flights or increasing the frequency to Johor Bahru in line with the plan by Senai Airport Terminal Services Sdn. Bhd. (SATSSB) to expand to serve five million passengers annually from the present four million.
In a statement AirAsia CEO Riat Asmat said AirAsia was happy to see its partner growing and contributing towards the industry as a whole.
“We are pleased to provide our input (on expansion) to SATSSB and we appreciate the fact that our opinions are considered,” he added.
SATSSB has announced an expansion project which will include the extension of the arrival and departure halls.
Key elements include four new departure and boarding gates, additional seating area, covered walkways connecting to aircraft parking bays, installation of an additional baggage handling system and escalators and elevators to link the terminal building to the new area.
“The fact that AirAsia is actively engaged and consulted for this project shows that SATSSB is great partner, who tries to better understand our low-cost model in order to give our guests the best airport experience, apart from increasing efficiency and keeping costs low,” Riat said.
He also congratulated SATSSB for having successfully handled four million passengers in a single year to reach its maximum capacity.
He said 80 per cent of the total passenger numbers were contributed by AirAsia flights.
“The key behind this successful partnership is the importance placed on collaboration and teamwork as the way forward to improve operational efficiency.
“SATSSB CEO Md Derick Basir and his team is always there to engage and discuss with our team. The focus has always been on keeping customers at the heart of everything we do – physically and digitally, with both eventually merging to create a seamless journey from start to finish.” Riat added.
He said when AirAsia started its automation project in early 2018, SATSSB was the first to show their support, clearly leading the way in partnering with airlines to provide a better travelling experience for passengers.
“It is only with their support that AirAsia got our second entry into the Malaysia Book of Records in September 2018 as the ‘First Airline to Introduce Facial Recognition Technology in Malaysia’ for our FACES (Fast Airport Clearance Experience System),” Riat said
FACES allows AirAsia’s passengers to board their flights without having to present any travel documents as it uses biometric facial recognition to authenticate travellers.
“We are delighted to have a great airport partner like Senai International Airport which has been supportive of all our digitalisation efforts, and we look forward to grow Johor Bahru together especially with the news of expansion plans for the airport,” he noted. – Bernama