KUALA LUMPUR — June 25, 2018: AirAsia boss Tan Sri Tony Fernandes has accused the Malaysian Aviation Commission (Mavcom) of not serving as the protector’ of passengers rights as claimed by the regulator.
Thus the company’s group chief executive wants Mavcom to look at all possible solutions for passenger service charges (PSCs) rather than adopting a one-size fits all approach.
“Mavcom claims it’s protecting passengers. How can they when they want to raise airport tax and make KLIA and KLIA2 the same airport tax when it’s clear that KLIA2 is vastly inferior to KLIA.
“How are they protecting consumers?” he said in his latest Twitter post.
Fernandes argued that it is not fair for passengers to be charged the same tax for both airports when the facilities and services are of completely different levels.
In view of this he suggests that KLIA2 be charged a different rate given that the airport was built with no aerotrain, not enough seats in each lounge, narrow corridors as well as poor check-in facilities.
“Mavcom should walk the talk, not just put press releases out and say they are protecting consumers.
Transport Minister Anthony Loke recently ordered Mavcom to conduct a review of the PSC to reflect the facilities provided, with a view of introducing a new rate by next year. — Bernama